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Discussion topic: WiFi still not working

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This message was authored by: Jade1989x

Message posted on ‎22 Mar 2025 05:53 PM

WiFi still not working

Had an engineer come out today but the wifi is still freezing when watching tv and having another device on it at the same time. 

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Avatar for Chrisee
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Superuser
This message was authored by: Chrisee

Message posted on ‎23 Mar 2025 07:20 AM

Re: WiFi still not working

Posted by a Superuser, not a Sky employee. Find out more

@Jade1989x you will have to talkto Sky to get this sorted. Ican see your post has been autoescalated to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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This message was authored by: Addie15

Message posted on ‎23 Mar 2025 09:18 AM

Re: WiFi still not working

Posted by a Sky employee

Hi there! Thank you for escalating this. We have sent an invite to @Jade1989x.

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