WiFi slow

[IainDavid]

WiFi is so slow and everything is lagging. Very poor atm and seems to be getting worse not better.

[Highlinder]

@IainDavid  black or white router from Sky?

[IainDavid]

Black router. 

Thank you 

[Highlinder]

@IainDavid Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

[IainDavid]

Sky Hub Status

This page shows the current settings for your Sky Hub. We have preconfigured your Sky Hub with the optimum settings. This is a read only summary page. If you wish to change settings use the menus at the top of this page.

• Select Show Statistics to see your Sky Hub performance statistics such as the number of packets sent and number of packets received for each port.
• Select Connection Status to see information about your current connection.

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System Detailshelp

ManufacturerSky

ModelSR203

Firmware Version7.03.0704.R

DSL Firmware VersionA2pvfbH043p1.d26u

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Modemhelp

Modem StatusConnected

Traffic Type:PTM

Line Rate - Upstream (Kbps):9521

Line Rate - Downstream (Kbps):39999

IPv6 Loopback Address[information removed]

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Broadband Porthelp

MAC Address[information removed]

IPv4 Address[information removed]

Network TypeMER

IPv4 Subnet Mask255.255.252.0

Gateway IPv4 Address[information removed]

IPv4 Domain Name Server[information removed]

Gateway IPv6 Addressfe80::22

IPv6 Domain Name Server 

IPv6 Global Address[information removed]

IPv6 Link Local Address[information removed]

IPv6 Delegated Prefix[information removed]

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LAN Porthelp

MAC Address[information removed]

IPv4 Address192.168.0.1

DHCPv4On

IPv4 Subnet Mask255.255.255.0

IPv6 ULA[information removed]

IPv6 Global Address[information removed]

IPv6 Link Local Address[information removed]

DHCPv6On

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WiFi Porthelp

Name (SSID) [information removed]

Region Europe

Current Channel 11 (2.4 GHz), 36 (5 GHz)

WiFi AP Enabled

Broadcast Name Yes

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Connection Status Show Statistics

Moderator note: personally identifiable information removed

[Highlinder]

@IainDavid  You need to go to the bottom of the information you posted and click on show statisics to get the information we need.

[IainDavid]

Router Statistics

System Up Time: 2475:57:40

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 1135420355 2288785277 0 327755 1376691 129:25:15 LAN Down 0 0 0 0 0 00:00:00 WLAN (2.4 GHz) Up   :55:52 WLAN (5 GHz) Up 2080654806 1054334962 0 0 0 2475:55:52

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Broadband Link Downstream Upstream Connection Speed 39999 kbps 9521 kbps Line Attenuation D1(15.3 dB) , D2(38.8 dB) , D3(59.1 dB) U0(4.9 dB) , U1(29.1 dB) , U2(44.4 dB) Noise Margin 23.0 dB 6.3 dB

[IainDavid]

How do you post this information?

Is this what you need?

Broadband Link Downstream Upstream Connection Speed 39999 kbps 9521 kbps Line Attenuation D1(15.3 dB) , D2(38.8 dB) , D3(59.1 dB) U0(4.9 dB) , U1(29.1 dB) , U2(44.4 dB) Noise Margin 23.0 dB 6.3 dB

[IainDavid]

[Highlinder]

@IainDavid  That router has been up for sometime and needs a re-start. But can see that your connection should be more than you are getting just now. Could you run the directions below and see if it gives you the ability to book an engineer. More the latter of the directions if it does not let you do this come back let us know.

Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.


After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.

[Metis]

Hello @IainDavid

Just going slightly off topic, just curious if your able to get Full Fibre services at your property.

Can you go to this broadband checker and post the results, minus your address details.

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

[IainDavid]

All green from the test. No need to book engineer but worrying how slow it's become

[Highlinder]

@IainDavid  Looking at the information on your router stats you should be on more than you are 23.0db is not correct and it should be around 6 so this is showing there is a fault in the line. If you would like help with this I can alert Sky for you?

[IainDavid]

Yes please, any help to improve service and if there is a fault shouldn't they identity this and correct

Thank you

Iain David

[Highlinder]

@IainDavid I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.


https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147/