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Discussion topic: WiFi regularly loses connection

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This message was authored by Darren.Bland This message was authored by: Darren.Bland

WiFi regularly loses connection

Work my from home half the week was having issues with wifi connection. Having to reset or turn it off/turn it on a couple a days per week. Eventually managed to speak to sky and they said had a faulty hub. Sent new one out and it's been ok the past 3 weeks. The wifi the past two days has disconnected and I've had to reset it again. Thinking it's more than the hub but the sky test says everything is working fine. Any ideas please? 

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This message was authored by Chrisee This message was authored by: Chrisee

Re: WiFi regularly loses connection

Posted by a Superuser, not a Sky employee. Find out more

@Darren.Bland sounds like your issue could be wifi interference. If you have an Android phone or a windows laptop downloadcan app called Wifi Analyzer which will show all of the WiFi networks within range with the channel they are using and the signal strength. Two signals on the same or adajacent channels will interfere if strong enough. You can then manually set your hub to use the least congested channels see Change your Sky WiFi channel

 

Alternstively use an ethernet connection when working from home.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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