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Discussion topic: WiFi problems constantly

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This message was authored by: Mark541

WiFi problems constantly

WiFi for 4 days continuously dropping its shocking sevice

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This message was authored by: Chrisee

Re: WiFi problems constantly

Posted by a Superuser, not a Sky employee. Find out more

@Mark541 is it the connection to the hub thst is dropping - the lights on the hub show that - or the wifi connection from the hub to your devices?

 

The former needs reporting to Sky somthey can get your line checked. The service checker in the My Sky app can book an engineer's check if it picks up line drops or call Sky yourself.

 

However if its your wifi poor WiFi coverage is probably the most common question we get in the forum. In many homes a single Sky hub cannot provide a usable wifi signal in every room due to the layout and type of construction of the property especially in older homes. Assuming the hub is in the best possible position which is out in the open on a surfsce then the only answer is additional wifi sources. 

Your choice.is to either buy Sky's add-on WiFi Max bundle which can supply up to 3 extenders see https://www.sky.com/help/articles/sky-wifi-max or buy your own wifi system and use that instead of the Sky hub's WiFi.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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