WiFi outage Bristol

[JohnJw]

Anyone else's WiFi cut out in Bristol suddenly? 

[GD1]

@JohnJw  First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

[MandyB73]

I thought it might help to know where people are geographically as it seems to be a problem for quite a few of us?

[Amirah1]

Yes for a hour now **bleep** no internet 

[JohnJw]

I’ve done all that and it's says everything is fine. Is not fine internet is not working 

[Chantelle423]

Exactly the same issue here. Service checker says it's all fine but even after doing everything the app says, we still have no broadband. We're in bs30, are you near there too?

[Shezza29]

I'm in Kingswood with the same issue. No Internet, no phone. 😳 Checks say no issues. Taking forever to get through to Sky.

[Pauline4]

I'm in BS30 and have no internet either 

[Milks]

My wi-fi  has been down since about 9pm today even though the Sky Wi-Fi checker says it all OK. I've rebooted router but still not working 😫

[dee1974]

Down in hanham,service checker saying no issues! What's going on??

[Shezza29]

Not good for those wanting to watch the football early am! Hope it's back up soon 😫 Tried to call them, went all over and just ended up with the stock response re doing the checks which show there's no problem!

[Ry42]

Same here in Bs30 been down since around 8:45pm, tried phoning up but they closed 15 mins early so they clearly knew, a well, won't be paying for the broadband this month if it goes on any longer.

[Ry42]

Done this 25 times now, still not working... Now what?

[caesarome]

@MandyB73 

The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:
https://www.sky.com/servicechecker

If nothing shows then try this line test:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

[Kay192]

Yeah mines down in Bristol BS30, been down since around 20:30. Not sure how sky hasn't recognised there is a problem yet. Tracker keeps saying no problems in the area but a lot of people in the Bristol area seem to be having a problem.