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Discussion topic: WiFi out

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Avatar for Chris740
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This message was authored by: Chris740

Message posted on ‎09 Feb 2026 04:42 PM

WiFi out

My Sky Hub states I am connected to the internet and all lights are green on front of my router. My problem is that some of my apps (WhatsApp, Facebook Messenger, Ring doorbell to name a few) are constantly dropping out so I'm using a lot of mobile data but paying for WiFi. Also it means I'm not able to make WiFi calls on WhatsApp and my messages aren't being sent or coming through for several hours, and usually not until I switch my mobile data on. What do I do because it's been going on for over two weeks now

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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎09 Feb 2026 04:51 PM

Re: WiFi out

Posted by a Superuser, not a Sky employee. Find out more

@Chris740 

Have you tried changing your broadband shield settings, you can do this via the MySky app or online here:

 

https://www.sky.com/myaccount/bb-and-talk/broadband-shield

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