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Discussion topic: WiFi not working

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This message was authored by: Jolene7

Message posted on ‎23 Nov 2024 11:53 AM

WiFi not working

Hi my WiFi is not working again , I need a engineer visit 

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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎23 Nov 2024 11:55 AM

Re: WiFi not working

Posted by a Superuser, not a Sky employee. Find out more

@Jolene7  You can't request an engineer through a public forum, no one knows who you are or your contact details from a forum  login.

 

You need to run the connectiuon test here https://www.sky.com/help/home/broadband/connecting-to-my-broadband/trouble-connecting/no-connection-...

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Jolene7

Message posted on ‎23 Nov 2024 11:56 AM

Re: WiFi not working

This is the 4th time in 2 years , it's getting a joke now , I'm constantly having to connect everything to my phone and it's costing me a fortune 

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This message was authored by: GD1

Message posted on ‎23 Nov 2024 11:58 AM

Re: WiFi not working

Posted by a Superuser, not a Sky employee. Find out more
@Jolene7 wrote:

This is the 4th time in 2 years , it's getting a joke now , I'm constantly having to connect everything to my phone and it's costing me a fortune 

We are customers here you not speaking to Sky customer services. have you followed the link posted?

 

Broadband is never guaranteed 100% uptime,  no provider can.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on ‎27 Nov 2024 01:49 PM

Re: WiFi not working

Looking for engineer to come back Wi-Fi not working 

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This message was authored by: jamesn123

Message posted on ‎27 Nov 2024 01:59 PM

Re: WiFi not working

Posted by a Superuser, not a Sky employee. Find out more

@Jolene7 

4 outages in 2 years is good going. Domestic broadband isnt at the level of high availability like you would expect from Electric, Gas, Water etc. 

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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This message was authored by: jamesn123

Message posted on ‎27 Nov 2024 02:00 PM

Re: WiFi not working

Posted by a Superuser, not a Sky employee. Find out more

@Phillips5 

You need to post your own thread for assistance.

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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