Broadband connection dropping

[miss_jjb]

We've been frequently losing connection for the past 5 days.  Within less than 2 hours, it has occurred 6 times today. It's greatly affecting WFH. Some of the lights go red. Any solution to this? 

The MySky app seems to think everything is fine. I assumed it was temporary due to the Storm but it's still occuring even days later. I had this issue back in August as well; I called Sky back then and they told me there was nothing wrong on their side. 😐

[CDH1]

Exactly the same happening to me here in Cornwall, I work from home and need a stable connection. My app tells me all is fine when I check, and then when I try to check during an outage it tells me I have no internet connection and can't check. I'm so frustrated because the Sky help pages are no help. I'm hoping someone from Sky spots this thread and responds.

[jamesn123]

@miss_jjb 

Your router is showing a low uptime for WAN which suggests its dropping out. First thing to do is reconnect all your broadband cables and make sure they are tightly fitted. Then reboot your hub