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Discussion topic: WiFi not working.

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This message was authored by: Jennie70

WiFi not working.

My internet comes into the house at the front. Our internet buffers in the lounge at the back of the house. 
It's so frustrating 

is there such a thing as a signal booster for the back of the house. 
please help. 
can I have a sky max pod WiFi extender. 
thank you. 

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This message was authored by: TimmyBGood

Re: WiFi not working.

Posted by a Superuser, not a Sky employee. Find out more

@Jennie70 

 

Sky loans wireless booster hardware 'free' under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online but Sky won't offer support with using these, and Max pods acquired that way won't work at all. 

 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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