Power light is on and WiFi light is on but no internet. We have plugged it into the wall following the instructions. I think we might need a router? I'm not sure and I would appreciate someone's help.
@GraceScotland Link is below and is this just a new service to you or existing.
This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at! https://www.sky.com/help/articles/hub-lights-explained-start
