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Discussion topic: WiFi not working

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Avatar for Nico15
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This message was authored by: Nico15

Message posted on ‎30 Mar 2025 11:20 PM

WiFi not working

WiFi not working since 6pm

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎31 Mar 2025 05:40 AM

Re: WiFi not working

Posted by a Superuser, not a Sky employee. Find out more

@Nico15 

The first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker


If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.


If this is of no help give Sky a call to report it to them.

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