WiFi not working

[Hunthome-]

My laptop and phone say they are connected but can't access internet. 
The app says there is no problem but there is! 
my laptop says the connection quality is low how do I sort this out? 

[Mr+Flibbles+86 · Accepted solution]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147