Discussion topic: WiFi not working
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Message posted on 24 Oct 2024 01:30 PM
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WiFi not working
My WiFi isn't working and hasn't been since yesterday I turned it off and on again this morning and had a connection for a few hours! However, it has now stopped again (on and off not working)
your let's fix it option is saying everything is fine and it's not! I am working from home and need this fixed asap
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All Replies
Message posted on 24 Oct 2024 01:33 PM
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Re: WiFi not working
@Tamsyn2 How long ago today did the connection drop out?
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Message posted on 24 Oct 2024 01:34 PM
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Re: WiFi not working
About 30 mins ago
Message posted on 24 Oct 2024 01:38 PM
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Re: WiFi not working
The same has happened for us as well. Still down and has been since last night
Message posted on 24 Oct 2024 03:45 PM
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Re: WiFi not working
@Tamsyn2 & @CorneliusCeasar Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic
If it finds an external fault it should enable you to book an engineer.
After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.
If you have found this solution helpful please tick this as the answer.
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