WiFi not working that well

[Sco4]

We have recently had sky broadband installed and it seems to work intermittently or it's very slow. Previously we had a local provider and was a standard set up which seemed faster. Could we request someone looks at this as it's causing more hassle than it's worth?

[lettice]

Firstly, see what it shows from the following that may show some problems local to you or with your equipment.

To check there are no ongoing current outages in your area;
https://www.sky.com/servicechecker

Next, if not, would be worth try running a line test;
https://www.sky.com/help/articles/broadband-diagnostic-start