WiFi not working in the bedroom

[Jennifergraham]

Hello

we upgraded our sky broadband recently to double the speed. Since our new router has come this month my son is not able to do anything using WiFi in his bedroom. This is actually a downstairs bedroom and is closer to the router than the upstairs bedrooms bizarrely. I have just been in his bedroom and tried to do a video call and it just kept saying call failed. It's happened when his friends have been also, they have had trouble on their devices. I wondered do we need a booster? I think we used to have one of these before we upgraded.

thank you 

Jennifer 

[TimmyBGood]

@Jennifergraham 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online, but Sky won't offer support with using these. 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.