WiFi not working every where

[Haifamoal]

First of October, we have updated our sky broadband (installed) however, the engineer changed the router and put it upstairs instead Now ,we dont have WiFi connection downstairs and we struggle to use it Although we have changed it to 300 mg But really disappointed

[peter-marlow+1966]

The hub/ should  be out in the open  so the wifi  signal  is  not blocked also you could  call  sky and  ask  for  a  wifi booster  

[JimM1]

@Haifamoal The sky hub does not require to be beside the newely installed FF ONT that OR kindly stuck upstairs for you. A longer Ethernet cable and you can move it to your most required area, it may not cover everywhere you want but you will know from previous what the other sky Hub was capable off doing for you in your home!