WiFi not working correctly

[JC0679]

When my phone or other appliances are connected to the WiFi we can not browse the internet but once you take it off the WiFi it works perfectly, can this be sorted out ASAP please. 

[-Heather-]

Hi @JC0679, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

[MarkT313]

The router Sky supply is the issue. It is total and utter garbage.

I have left after a week of joining. They blame everything other than the router. 

[MarkT313]

We've had numerous line tests which all come back normal. Which was expected. Because the issue is the WiFi Max router itself. It is absolutely terrible. A shocking piece of equipment and Sky deny any issues with it. They will do their best to cover it up. 

So the best thing to do is to leave before your cooling off period ends.