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Discussion topic: WiFi not reaching whole house

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This message was authored by Vikster1979 This message was authored by: Vikster1979

WiFi not reaching whole house

My WiFi is not reaching the whole of my house and my daughter is using a lot of data as her bedroom does not get steady WiFi. I have put the hub on the wall and it has nothing around it.
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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: WiFi not reaching whole house

Posted by a Superuser, not a Sky employee. Find out more

@Vikster1979 

 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online, but Sky won't offer support with using these. 

 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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