WiFi max

[Ptg1174]

I'm paying for WiFi max but I've never received anything to boost WiFi or am I misunderstanding this ?

[peter-marlow+1966]

What problems  are you having , please  can you  tell  us so we  can try to help  you, we are all fellow customers on here like yourself so the more information  you can give the better 

[Ptg1174]

Thanks for the reply, My WiFi drops quite regularly and as I said I'm paying for WiFi max , I thought I'd have received something to plug in for WiFi max am I wrong ?

[peter-marlow+1966]

Do you have a white wifi max router,?

[Ptg1174]

Yeah white router 

[daveNOS]

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@Ptg1174 wrote:

Thanks for the reply, My WiFi drops quite regularly and as I said I'm paying for WiFi max , I thought I'd have received something to plug in for WiFi max am I wrong ?

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@Ptg1174 Sky do not send out boosters/pods as default when you subscribe to WiFi max, they only do so if you do not get the guranteed WiFi speed in every room, you have to request them and even then you are not guranteed to get one as Sky may choose to send out an engineer first to check your set up.

[peter-marlow+1966]

What is your  broadband speed ? 

[Ptg1174]

Thanks for reply I'm just trying to figure out what I'm paying for as I pay for WiFi max every month 

[peter-marlow+1966]

That  may be for the router 

Is it separate  on your broadband  bill

[Ptg1174]

I'm on full fibre gigafast, when I signed up agent said they would discount WiFi max I just thought I'd get a plug in 

[Ptg1174]

Yeah separate on my bill 

[TimmyBGood]

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@Ptg1174 wrote:

when I signed up agent said they would discount WiFi max I just thought I'd get a plug in 

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Only if claimed under the terms of the 'Enhanced Wall to Wall WiFi Guarantee'.  Nothing but the Max Hub is despatched by default.

[daveNOS]

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@Ptg1174 wrote:

Thanks for reply I'm just trying to figure out what I'm paying for as I pay for WiFi max every month 

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@Ptg1174 This is what you are paying for with WiFi Max,

Sky WiFi Max

Add this to one of our Part Fibre or Full Fibre Sky Broadband packages to get:

• Our fastest WiFi Guarantee - WiFi in every room or money back.
• Advanced security for safer browsing.
• Parental controls to take charge of your home WiFi.
• Engineer visits at a time that suits you.
• Mobile data for broadband outages.
• Prioritise a device for an enhanced connection.

@peter-marlow+1966 The extra cost each month has nothing at all to do with the router. 

[peter-marlow+1966]

I have gigafast  broadband 900mps  with sky wifi  max hub and i  pay for the hub each month  on my broadband  bill so that why i  asked 

[peter-marlow+1966]

I was asking that why, if you are not getting  wifi  all over the house and you had sky q before  with muitroom  like i  did then you can ask for booster  pod  to help with the signal  i  did and got 1