WiFi lost

[chrisjayneblainew]

Hi I've lost WiFi on sky router . None of my devices can see WiFi network. Ethernet is ok.

After being off for a while the sky q box now works but in settings it shows a new network called aardvark. Have I been hacked ? Or is this a back up from sky. I've used the WPS button and can now connect my laptop to this aardvark network. Any help appreciated 

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[chrisjayneblainew]

Thank you