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Discussion topic: WiFi lagging in attic

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This message was authored by: Lou108

WiFi lagging in attic

Hi I have full fibre gigafast. My son plays his PlayStation in the attic but it lags. We have Sky broadband boost as well.

 

Is there anything we can do to improve the signal?  Thanks L

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This message was authored by: TimmyBGood

Re: WiFi lagging in attic

Posted by a Superuser, not a Sky employee. Find out more

@Lou108 

 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these. 

 

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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