0

Discussion topic: WiFi keeps going on and off every few minutes constantly

Reply
This message was authored by: Kevin0979

WiFi keeps going on and off every few minutes constantly

WiFi keeps going on and off every few minutes constantly and it detached from all connected devices
Reply

All Replies

This message was authored by: Aandy+R

Re: WiFi keeps going on and off every few minutes constantly

Same issue, seesm to have momentary drop-outs at random with calls and games getting disconnected. Also, quality of picture when streaming is very poor.

This message was authored by: Highlinder

Re: WiFi keeps going on and off every few minutes constantly

Posted by a Superuser, not a Sky employee. Find out more

@Kevin0979  & @Aandy+R black or white router from Sky?

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
This message was authored by: TrueBlueFan

Re: WiFi keeps going on and off every few minutes constantly

i have the same problem been happening since Wednesday. I have the black sky router.

This message was authored by: Highlinder

Re: WiFi keeps going on and off every few minutes constantly

Posted by a Superuser, not a Sky employee. Find out more

@TrueBlueFan Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
This message was authored by: Aandy+R

Re: WiFi keeps going on and off every few minutes constantly

I have the white router. I would post the stats but the instructions do not match what I see when I log onto the router and the logs appear to be empty

 

This message was authored by: TrueBlueFan

Re: WiFi keeps going on and off every few minutes constantly

sky checked the line with no faults they are sending me a new hub also

This message was authored by: TrueBlueFan

Re: WiFi keeps going on and off every few minutes constantly

Image 16-08-2024 at 17.37.jpeg

This message was authored by: Highlinder

Re: WiFi keeps going on and off every few minutes constantly

Posted by a Superuser, not a Sky employee. Find out more

@Aandy+R  The reason we ask what colour of router is that there is no stats available to post.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
This message was authored by: Costello11

ReWiFi keeps going on and off every few minutes constantly

Mine is the same...never had an issue with Bt

This message was authored by: Chrisee

Re: ReWiFi keeps going on and off every few minutes constantly

Posted by a Superuser, not a Sky employee. Find out more

@Costello11 the most common cause of issues are faults in the line from your home to the cabinet they are not common but given BT and Sky both use the same Openreach line the fact you had no issues with BT doesnt mean its a Sky issue now.

 

Run the connection check in the My Sky app it is quite likely to show green intially if it does click to run the test again as it then should tell you if Sky are aware of an issue affecting your service if they aren't call them and report the fault so thry can get it fixed.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Reply