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Discussion topic: WiFi keeps going off

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This message was authored by: Nicola19785

Message posted on ‎06 Aug 2024 08:26 PM

WiFi keeps going off

For the past 3 days the WiFi in the house has been going off. Signal is not strong.
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Avatar for Highlinder
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This message was authored by: Highlinder

Message posted on ‎06 Aug 2024 08:39 PM

Re: WiFi keeps going off

Posted by a Superuser, not a Sky employee. Find out more

 

@Nicola19785Black or white router from Sky.

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If you have found this solution helpful please tick this as the answer.
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Message posted on ‎06 Aug 2024 08:40 PM

Re: WiFi keeps going off

Black router

 

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This message was authored by: Highlinder

Message posted on ‎06 Aug 2024 08:46 PM

Re: WiFi keeps going off

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@Nicola19785 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

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Message posted on ‎06 Aug 2024 09:13 PM

Re: WiFi keeps going off

When I click on this link it won't let me put the username and password. Keep saying unauthorised. 

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Message posted on ‎06 Aug 2024 09:14 PM

Re: WiFi keeps going off

Screenshot_20240806_211345_com.android.chrome.jpg

 

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Message posted on ‎06 Aug 2024 09:17 PM

Re: WiFi keeps going off

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@Nicola19785  What you posted are not your router stats so the image has been rejected, you need to follow the steps in this guide to the very end,  https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on ‎06 Aug 2024 09:20 PM

Re: WiFi keeps going off

Like I said it won't let me 9nto that link. I will just look for another Internet provider tomorrow. This is ridiculous. 

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