WiFi keeps dropping

[Arch_Cori]

My WiFi keeps on dropping all the time. I work from home so it is imperative that my internet is always functional. However today the internet has cut out more than 7 times in the last hour whoch has made it impossible to work or be in meetings and it has been doing this repeatedly for a couple of weeks. When it is dropping out the voice and internet lights go orange but everything else stays green. Could this be looked into and rectified as soon as possible please. Thanks.

[Daniel0210]

@Arch_Cori 
You haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to assist other customers.

Even if you’ve already tried it use this link to check if there are any broadband issues locally that may identify a known fault, perhaps affecting multiple households ~
https://www.sky.com/servicechecker

Its always worth rechecking it as the Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so perhaps try it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to report it to Sky. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

▪️

Various hub lights; This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Red light on ONT?; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...

Working from home?; Sky broadband discussed on here is a domestic service and whilst Sky say it's fine for customers working from home to use it, they won’t receive additional or quicker support.