WiFi keeps dropping

[Actually_Jam]

We are having issues with our Sky Router with the WiFi continually dropping. The middle green light keeps going off meaning all devices lose their WiFi connection. We haven't got the greatest WiFi speeds at home with 13mbps (supposedly the best sky can offer us) but it's just infuriating as it can drop up to 7-8 times whilst watching a show on Disney+. Every time I do a broadband test via the app it of course says everything is fine but there must be something causing this repeating issue. I know we're out of contract but surely that shouldn't affect our WiFi... Any help would be greatly appreciated!

[Addie15 · Accepted solution]

Hi there, @Actually_Jam. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147