0

Discussion topic: WiFi keeps dropping out

Reply
This message was authored by: Pfall

WiFi keeps dropping out

Hi,

 

the wifi has been dropping in and out of connection for last few days sometimes not even being able to reconnect up over an hour.

Reply

All Replies

This message was authored by: caesarome

Re: WiFi keeps dropping out

Posted by a Superuser, not a Sky employee. Find out more

@Pfall 

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Avatar for Pfall
Level 1 icon
Topic Author
This message was authored by: Pfall

Re: WiFi keeps dropping out

Hi,

 

it says it's all good I'm not sure what you mean by the second part?

This message was authored by: caesarome

Re: WiFi keeps dropping out

Posted by a Superuser, not a Sky employee. Find out more

Do you have a good or weak signal on your devices throughout your home ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Avatar for Pfall
Level 1 icon
Topic Author
This message was authored by: Pfall

Re: WiFi keeps dropping out

Hi,

 

it says good?

This message was authored by: caesarome

Re: WiFi keeps dropping out

Posted by a Superuser, not a Sky employee. Find out more

Have you rebooted your broadband hub at the mains, so leave it off for a few minutes before powering it back up.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Reply