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Discussion topic: WiFi keeps dropping out.

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This message was authored by: MurrayK89

WiFi keeps dropping out.

WiFi keeps dropping out over last 24hrs. Tried resetting hub but not helped. 
Black hub has 4 green lights on front. 
power - green light

internet- turns orange

Wifi- green light

voice- turns orange

 

this happens constantly throughout the day, after couple mins all lights green again. 

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This message was authored by: JimM1

Re: WiFi keeps dropping out.

@MurrayK89 In your case would run the diagnostic service to see if the line has developed a fault, link is below but you may have to run it over a mobile data connection if your broadband is having the issue!

 

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

 

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