Discussion topic: WiFi keeps dropping out.
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Message posted on 24 Aug 2025 11:47 AM
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WiFi keeps dropping out.
WiFi keeps dropping out over last 24hrs. Tried resetting hub but not helped.
Black hub has 4 green lights on front.
power - green light
internet- turns orange
Wifi- green light
voice- turns orange
this happens constantly throughout the day, after couple mins all lights green again.
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Message posted on 24 Aug 2025 11:55 AM
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Re: WiFi keeps dropping out.
@MurrayK89 In your case would run the diagnostic service to see if the line has developed a fault, link is below but you may have to run it over a mobile data connection if your broadband is having the issue!
Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.
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