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Discussion topic: WiFi keeps dropping out

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This message was authored by: GavinP1

WiFi keeps dropping out

My WiFi keeps dropping out and disconnecting from my devices such as phones,laptops, PlayStations for no clear reason. I have tried to reboot as well with no success 

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This message was authored by: Highlinder

Re: WiFi keeps dropping out

Posted by a Superuser, not a Sky employee. Find out more

@GavinP1  black or white router from Sky?

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This message was authored by: GavinP1

Re: WiFi keeps dropping out

It is a black router 

This message was authored by: Highlinder

Re: WiFi keeps dropping out

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@GavinP1 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

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This message was authored by: GavinP1

Re: WiFi keeps dropping out

What numbers are you looking for as it won't let me add a screenshot of it as a reply. ? 

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This message was authored by: GavinP1

Re: WiFi keeps dropping out

IMG_7079.jpeg

sorry just worked it out that's a stats 

This message was authored by: Highlinder

Re: WiFi keeps dropping out

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@GavinP1  Have you had any problens in the last 27  1/2 hours as your connection has not dropped at all. Are any devices able to connect to the router at all?

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This message was authored by: GavinP1

Re: WiFi keeps dropping out

Yeh having problems every hour or so 

 

devices are able to connect after it drops out again

This message was authored by: Highlinder

Re: WiFi keeps dropping out

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@GavinP1  Is this all of your devices connected to the router drop off at different periods of the day from the router. How many devices do you have in total trying to connect at anyone time?

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This message was authored by: GavinP1

Re: WiFi keeps dropping out

So for instance just now my PS4 can't connect as the router has dropped but my phone has maintained connection. They are 10ft apart in a room with no obstructions 

 

if I reset the router I can maintain connection for longer periods of time 

This message was authored by: Highlinder

Re: WiFi keeps dropping out

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@GavinP1  That should not be needing done. How long have you had the router you have and which kind is it from the link below.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub 

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This message was authored by: GavinP1

Re: WiFi keeps dropping out

Had it a few years and it's the sky broadband hub. 

it did it a while ago and somehow started to work but started doing it again 

This message was authored by: Highlinder

Re: WiFi keeps dropping out

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@GavinP1  might be a good idea to give Sky a call about getting a replacement router. Sounds like the Wi-Fi is acting up as I did see from the router stats that is all you use to connect devices.

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