Discussion topic: WiFi keeps dropping out
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Message posted on 26 Oct 2024 11:12 AM
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WiFi keeps dropping out
My WiFi keeps dropping out and disconnecting from my devices such as phones,laptops, PlayStations for no clear reason. I have tried to reboot as well with no success
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All Replies
Message posted on 26 Oct 2024 03:48 PM
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Re: WiFi keeps dropping out
@GavinP1 black or white router from Sky?
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Message posted on 26 Oct 2024 05:44 PM
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Re: WiFi keeps dropping out
It is a black router
Message posted on 27 Oct 2024 08:06 AM
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Re: WiFi keeps dropping out
@GavinP1 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...
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Message posted on 27 Oct 2024 01:17 PM
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Re: WiFi keeps dropping out
What numbers are you looking for as it won't let me add a screenshot of it as a reply. ?
Message posted on 27 Oct 2024 01:18 PM
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Re: WiFi keeps dropping out
sorry just worked it out that's a stats
Message posted on 27 Oct 2024 03:39 PM
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Re: WiFi keeps dropping out
@GavinP1 Have you had any problens in the last 27 1/2 hours as your connection has not dropped at all. Are any devices able to connect to the router at all?
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Message posted on 27 Oct 2024 03:41 PM
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Re: WiFi keeps dropping out
Yeh having problems every hour or so
devices are able to connect after it drops out again
Message posted on 27 Oct 2024 03:42 PM
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Re: WiFi keeps dropping out
@GavinP1 Is this all of your devices connected to the router drop off at different periods of the day from the router. How many devices do you have in total trying to connect at anyone time?
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Message posted on 27 Oct 2024 03:44 PM
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Re: WiFi keeps dropping out
So for instance just now my PS4 can't connect as the router has dropped but my phone has maintained connection. They are 10ft apart in a room with no obstructions
if I reset the router I can maintain connection for longer periods of time
Message posted on 27 Oct 2024 03:46 PM
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Re: WiFi keeps dropping out
@GavinP1 That should not be needing done. How long have you had the router you have and which kind is it from the link below.
https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub
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Message posted on 27 Oct 2024 03:47 PM
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Re: WiFi keeps dropping out
Had it a few years and it's the sky broadband hub.
it did it a while ago and somehow started to work but started doing it again
Message posted on 27 Oct 2024 03:49 PM
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Re: WiFi keeps dropping out
@GavinP1 might be a good idea to give Sky a call about getting a replacement router. Sounds like the Wi-Fi is acting up as I did see from the router stats that is all you use to connect devices.
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