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Discussion topic: WiFi keeps cutting off

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This message was authored by Kennedy3 This message was authored by: Kennedy3

WiFi keeps cutting off

My WiFi has been cutting out for the past few days and disconnecting to all my devices. When I run through the testing is says everything is fine and looks good every single time. It's infuriating. I think my broadband devices and wires are judt knackered as they're a few years old but I cannot contact any support to help with this or even get someone to look at it. I work from home most days and pay extra for faster WiFi and it doesn't even work for me half the time.
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This message was authored by jamesn123 This message was authored by: jamesn123

Re: WiFi keeps cutting off

Posted by a Superuser, not a Sky employee. Find out more

Hi @Kennedy3 Please post your router stats
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717/jump... 

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
Kennedy3
Topic Author
This message was authored by Kennedy3 This message was authored by: Kennedy3

Re: WiFi keeps cutting off

It doesn't really provide much info Broadband Connected WiFi Enabled WiFi Network Name (SSID) SKYZ7SZ5 WiFi Network Visible Yes Current WiFi Channel 1 (2.4 GHz), 36 (5 GHz) WiFi Encryption WPA2-PSK VoiceConnected
Kennedy3
Topic Author
This message was authored by Kennedy3 This message was authored by: Kennedy3

Re: WiFi keeps cutting off

@jamesn123 It doesn't really provide much info Broadband Connected WiFi Enabled WiFi Network Name (SSID) SKYZ7SZ5 WiFi Network Visible Yes Current WiFi Channel 1 (2.4 GHz), 36 (5 GHz) WiFi Encryption WPA2-PSK VoiceConnected
This message was authored by jamesn123 This message was authored by: jamesn123

Re: WiFi keeps cutting off

Posted by a Superuser, not a Sky employee. Find out more

@Kennedy3 

Yes it does, if you follow the instructions to the end. The info you are quoting is not what we are looking for

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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