@Nrc1971 modt likkely cause is poor WiFibsignal in thecarea you are trying to connect. In many homes you need more than a Sky hub on its own to getvusable WiFinin every room.. Sky sell an add-on called WiFi Max which can get you WiFibextenders see https://www.sky.com/help/articles/sky-wifi-max
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
