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Discussion topic: Problem with broadband
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This message was authored by: Terry91
Message posted on 21 Jul 2026 04:36 PM
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Problem with broadband
When the TV is on it keeps logging off and reestablished itself. This keeps happening all the time, on any device or phone, so it can't be a device problem. When we test it it keeps saying everything is great, but it keeps going down and coming back on.
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This message was authored by: Chrisee
Posted by a Superuser, not a Sky employee.
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Message posted on 21 Jul 2026 05:42 PM
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Re: Problem with broadband
@Terry91 ehat happens to the lights on your Sky hub when you lose the connection? See https://www.sky.com/help/articles/hub-lights-explained-start
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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