WiFi issues

[Sandramairi]

My WiFi and router keeps going off , it's happened for 3 days in a row around the same time between 3- 6pm . It's affecting my work - I work from home. I keep going round in circles with the fix thing you have on the app on the pop up on my laptop. WiFi seems to come back sporadically then work for ten minutes and off again. Then totally fine the next morning? 

[JimM1]

@Sandramairi Unusal set off circumstance and also working from home has zero effect, what hub do you have and linked the Tips above to see if is off any use.

(2) Intermittent Sky broadband

[peter-marlow+1966]

You may need a booster  to help with  your  wifi, what is your  broadband speed and what colour is your router please, the more information  you  can  provide to us the better  we may be able to help 

[Natalia+1991]

I have the same problem and I cannot connect with Sky customer service .. 

[JimM1]

@Natalia+1991 How are you not able to get to sky CS?

[Natalia+1991]

Tried to call them but long waiting time and chat don't connect me to human, I speak only with boot 

[JimM1]

@Natalia+1991 Do you expect chat to get you to speak to someone. You wish to have a human interaction call sky, and be quite when the bot say's anything....

[Natalia+1991]

I tried to call but the line is very busy today so I tried wit chat. I think they have got an issue that's why Wi-Fi is dropping