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Avatar for AimGo
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Message posted on ‎26 Jul 2026 04:30 PM

WiFi issues

Difficulties with wifi on mobile devices. Unable download media and WhatsApp messages on mobile phone Wi-Fi system checks all clear other Wi-Fi things like TV are working however when I connect to the main Wi-Fi hub doesn't seem to work but I can connect to the Wi-Fi extension and there seems to work very strange.

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Message posted on ‎26 Jul 2026 04:32 PM

Re: WiFi issues

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@AimGo 

Try lowering your broadband shield settings, you can do this via the MySky app or online here:

 

https://www.sky.com/myaccount/bb-and-talk/broadband-shield

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Avatar for caesarome
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Superuser
This message was authored by: caesarome Answer

Message posted on ‎26 Jul 2026 04:32 PM

Re: WiFi issues

Posted by a Superuser, not a Sky employee. Find out more

@AimGo 

Try lowering your broadband shield settings, you can do this via the MySky app or online here:

 

https://www.sky.com/myaccount/bb-and-talk/broadband-shield

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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This message was authored by: AimGo

Message posted on ‎26 Jul 2026 04:48 PM

Re: WiFi issues

Thank you!! This worked 👌

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