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Discussion topic: Internet is not the best

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This message was authored by: RuiOliveira

Internet is not the best

Recently I have been facing issues during calls. As they are being interrupted, i am being cut off, the problem I work from and I need the internet as the best to work and recently keep failing a lot. 

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This message was authored by: Daniel0210

Re: Internet is not the best

Posted by a Superuser, not a Sky employee. Find out more

@RuiOliveira 

Your post is a little unclear. Is the broadband losing connection, or is the problem that your landline phone call is cutting off? 


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This message was authored by: RuiOliveira

Re: Internet is not the best

Apologies, 

my internet connection is quite bad during calls through internet. I work from home so I am constantly both video calling and voice calling customers and other team members via internet, and the connection constantly breaks down, meaning I cannot hear them for long stretches at a time. 

It also means that pages take longer to load  than what it used.

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