WiFi issues again!!

[Grace24]

On the app, it says there's an issue with my WiFi and it's red, when I do the let's fix it, says it's fine, but it clearly isn't because it's not working and the app says there's an issue. 

please contact me asap to fix it, I work from home and now having to go find somewhere else to work because I can't connect! I'm paying for a service that isn't working. 

[Chrisee]

@Grace24 you are not talking Sky by posting in the forum you will have to call them yourself. Before doing thst though use this trouble shooter see https://www.sky.com/help/articles/hub-lights-explained-start 

It is sensible to have a fall back if you use a domestic connection to work from home as no ISP can guarantee there wont be an occasional issue and line repairs can takectwo or three days to get actioned