Posted by a Superuser, not a Sky employee. Find out more
@Arf1 If you haven’t done it already use the below link to check to see if there are any problems or outages nearby https://www.sky.com/servicechecker (This should determine if there's an identified fault affecting multiple households)
Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.
If the service checker is still not telling you that Sky are aware you may need to call them to report it (dial 150 free from your Sky Talk landline).
▪️ For any customers working from home remember that Sky Broadband is a domestic service so you don’t receive any extra or quicker support.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards so Direct Messaging is switched off ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards so Direct Messaging is switched off ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
I am having same issues. Checked all the links and no issues indentified. Have followed online instructions to restart and still nothing. It's dropped out a few times over the last week now and it's really frustrating. Is there anything else I can try?
Mine's working now. It looks like the outage from the other day switched off my OpenReach box. If you're on OpenReach, unplug the box, leave it for a few minutes, then plug it back in and press the on/off switch. That should reset everything and hopefully get your internet back like it did mine.
