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Discussion topic: WiFi is continually dropping out or running very slow much the same as per my previous issues

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This message was authored by Maddog426 This message was authored by: Maddog426

WiFi is continually dropping out or running very slow much the same as per my previous issues

The last time I contacted Sky was in relation to my Wi-Fi continually dropping out or running extremely slow. An engineer visited and installed another boost box which helped but only for a few months then it started to drop out or become very slow again. Now it is dropping out again every day, multiple times and is very annoying as I'm trying to work.
please can you send an engineer to diagnose and fix the problem?

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This message was authored by Highlinder This message was authored by: Highlinder

Re: WiFi is continually dropping out or running very slow much the same as per my previous issues

Posted by a Superuser, not a Sky employee. Find out more

@Maddog426  black or white router from Sky?

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Maddog426
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This message was authored by Maddog426 This message was authored by: Maddog426

Re: WiFi is continually dropping out or running very slow much the same as per my previous issues

Hi

so the main router is the black sky box, but the extender he has given is a white one. 

This message was authored by Highlinder This message was authored by: Highlinder

Re: WiFi is continually dropping out or running very slow much the same as per my previous issues

Posted by a Superuser, not a Sky employee. Find out more

@Maddog426 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

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