Sky just lie and say it's all fine when it clearly isn't. My internet is down for the fifth time this week in Stansted. Absolute joke and sky have told me there have been no outages in the area?!
I'm having the same problem. Seems like it goes down every night. But when I check the app it says my broadband and WiFi is running perfectly when it's not even connected.
Posted by a Superuser, not a Sky employee. Find out more
Wi-Fi and broadband are different. Wi-Fi is the wireless connection between your hub and your devices. Broadband is the internet connection provided by your ISP (Sky).
Even if you’ve already tried it use this link to check to see if there are any broadband issues or outages nearby ~ (it doesn’t necessarily disclose a problem immediately and it can take an hour+ to update so perhaps try it again later). https://www.sky.com/servicechecker This should determine if there's an identified fault, perhaps affecting multiple households.
Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.
If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.
Bad weather; Adverse weather can also impact your broadband.
Working from home; Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards so Direct Messaging is switched off ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Glad I'm not the only one! Same here in Saffron Walden so must be the whole area. Mine dropped mid-call with a client in HK at 1.30am! Brilliant. And yet, no known issues in the area! 🙂
