0

Discussion topic: WiFi has dropped several times today.

Reply
This message was authored by Nicki+Comfort This message was authored by: Nicki+Comfort

WiFi has dropped several times today.

I work from home and my WiFi has dropped several times already. This is making it impossible to work.

Reply

All Replies

This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: WiFi has dropped several times today.

Posted by a Superuser, not a Sky employee. Find out more

@Nicki+Comfort 

 

Can you post your hub stats

 

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
Nicki+Comfort
Topic Author
This message was authored by Nicki+Comfort This message was authored by: Nicki+Comfort

Re: WiFi has dropped several times today.

Router Statistics
System Up Time: 00:31:11

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 39313 49026 0 26158 13309 00:10:45 LAN Down 0 0 0 0 0 00:00:00 WLAN (2.4 GHz) Up 4818 1400 0 533 0 00:29:29 WLAN (5 GHz) Up 143447 113870 0 490102 39521 00:29:26


Broadband Link Downstream Upstream Connection Speed 79999 kbps 19957 kbps Line Attenuation D1(3.8 dB) , D2(7.2 dB) , D3(11.1 dB) U0(1.1 dB) , U1(4.4 dB) , U2(7.7 dB) Noise Margin 11.6 dB 7.9 dB
Nicki+Comfort
Topic Author
This message was authored by Nicki+Comfort This message was authored by: Nicki+Comfort

Re: WiFi has dropped several times today.

This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: WiFi has dropped several times today.

Posted by a Superuser, not a Sky employee. Find out more

@Nicki+Comfort 

 

I can see it dropped 10 minutes ago.

 

Has this just started today?

Can you keep an eye out for how many times it happens.(ie the internet lights turns amber)  and get back to us.  If it happens 10 or more times a day it should be regarded as a line fault

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion