WiFi drops out when watching a film

[Pen+D]

When watching films, WiFi drops out and film stalls. I've just upgraded hub and am paying an additional £4 a month, but issue not resolved .

[Tom-W19]

Hi @Pen+D 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation. The invite will automatically close if not responded to within 48 hours.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147