Low download speeds

[LJW25]

Hi my son uses a gaming computer and his download speeds have dropped to 0.1mbps and nothing can load. We have tried a booster and now a cat 6 Ethernet cable and no improvements- any ideas? 

[Tom-W19]

Hi @LJW25 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation. The invite will automatically close if not responded to within 48 hours.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147