0

Discussion topic: WiFi drops off

Reply
This message was authored by: Pete187

WiFi drops off

The WiFi service seems to drop of at night time and most thing round the house start saying offline and Netflix start buffering the says try again later and my cameras start saying not connected 

Reply

All Replies

This message was authored by: JimM1

Re: WiFi drops off

@Pete187 Is it happening from midnight onwards time wise?

Avatar for Pete187
Level 1 icon
Topic Author
This message was authored by: Pete187

Re: WiFi drops off

No it's probably peek time 6 pm for a few hours on n off then back fine 

This message was authored by: Chrisee

Re: WiFi drops off

Posted by a Superuser, not a Sky employee. Find out more

@Pete187 most likely cause is WiFi inteference from your neighbours' networks. If you use a WiFi analyzer app on an Android phone or a windows laptop you can see all of the networks within range a signal on the same or adjacent channel will cause issues if it is strong enough. Streaming video is sensitive to packet loss which is highly if there is interference.

 

The so,ution is to improve the WiFi signal in the area of your home you are streaming to. Sky can provide WiFi extendeds as part of tgeir WiFi Max package.

 

You can find rebooting the hub can help as it causes the hub to find the least congested channel but this iis likely a temporary solution. Blocks of apartments can easily have 8 or 10 networks within range, houses are less affected but unless you are 10s of metres from your neighbours some interference is likely but there can be other sources such as your own wireless kit and even electrical equipment if it is faulty.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Reply