0

Discussion topic: WiFi dropping out

Reply
This message was authored by: Ian424

WiFi dropping out

Hey. 
I am loosing my WiFi connection upstairs on a tv and an iPhone. Never an issue on the phone downstairs. 

the router is only 3-4 meters from where I loose connection. 

I can scan for WiFi and it's usually but not always there to be chosen or it may reappear after a few minutes. 

Reply

All Replies

This message was authored by: caesarome

Re: WiFi dropping out

Posted by a Superuser, not a Sky employee. Find out more

@Ian424 

It could be you have a poor signal in certain rooms as this is something that comes up on here on a regular basis so try going through this to see if it helps:


https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/...


If not and if you have Wi-Fi Max on your account then Sky will loan up to 3 pods as you can read about here:

 

https://www.sky.com/help/articles/sky-wifi-max

 

So you can either call them on 150 from a landline phone or a mobile that has a Sky sim in it or Select "No, I still need help" at the bottom on the above link.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Reply