WiFi dropping out

[MLP79]

Hi

Im hoping I'm copy and pasting the right statistics. WiFi keeps dropping out. Nothing near it to intefer with it and we had no problems till 2 weeks ago and it keeps dropping out in my sons Alexa white noise and his Epliepsy camera monitor so need to get it sorted asap

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 106473 321467 0 901 177 00:43:07 LAN Down 0 0 0 0 0 00:00:00 WLAN (2.4 GHz) Up 38408 13450 0 13510 0 00:43:24 WLAN (5 GHz) Up 345311 125475 0 505786 35265 00:43:22

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Broadband Link Downstream Upstream Connection Speed 31020 kbps 7783 kbps Line Attenuation D1(21.3 dB) , D2(61.4 dB) , D3(90.3 dB) U0(8.5 dB) , U1(48.4 dB) , U2(0.0 dB) Noise Margin 3.2 dB 6.3 dB

[Highlinder]

@MLP79With such a short amount of uptime was this caused by yourself re-starting the router or was it done by the router re-staring of its own accord?

[MLP79]

We restarted about an hour before the results  due to having no signal 

[Highlinder]

@MLP79  Do you have any devices that are hardwired to the router that if this happens again that you could grab the router stats before re-starting the router?

[MLP79]

Hi sorry for the delayed reply. No I haven't got anything plugged into it to test. Sorry not very tech 

[Highlinder]

@MLP79  If this happens again could you also include the system uptime you will see that at the top of the router stats, as this let's the forum know how long the router has been up and can compare it to the rest of the router stats.

[MLP79]

It's dropping out on and off most days.

Here's the stats Inc run time 

System Up Time: 06:46:09

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 476222 690691 0 1079 2040 06:44:03 LAN Down 0 0 0 0 0 00:00:00 WLAN (2.4 GHz) Up 78429 32872 0 5272 156 06:44:57 WLAN (5 GHz) Up 731022 465905 0 443435 15677 06:44:18

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Broadband Link Downstream Upstream Connection Speed 32126 kbps 7768 kbps Line Attenuation D1(21.2 dB) , D2(61.3 dB) , D3(90.3 dB) U0(8.5 dB) , U1(48.4 dB) , U2(0.0 dB) Noise Margin 2.8 dB 5.7 dB

[Highlinder]

@MLP79  Did you have to re-start the router just over 6 hours and 46 minutes before taking the rotuer stats or is the router re-starting itself? Is this something you have to do to get the connection back working?

[MLP79]

No. I had an electrical issue yesterday so had no internet so was turned on this morning 

[Highlinder]

@MLP79  Can you grab the stats when it happens again without restarting the router please.

[MLP79]

It wouldn't connect when I tried when it dropped out. 
This is about 1 min afterwards. It also turned Alexa off that was playing white noise for my son upstairs . the system up time changed as I  changed plugs earlier 

ystem Up Time: 03:12:18

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 1114519 1923186 0 0 0 03:10:14 LAN Down 0 0 0 0 0 00:00:00 WLAN (2.4 GHz) Up 79802 30208 0 0 0 03:11:04 WLAN (5 GHz) Up 1967622 1144531 0 2 2 03:10:29

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Broadband Link Downstream Upstream Connection Speed 31598 kbps 7722 kbps Line Attenuation D1(21.2 dB) , D2(61.6 dB) , D3(90.3 dB) U0(8.5 dB) , U1(48.7 dB) , U2(0.0 dB) Noise Margin 2.9 dB 6.3 dB

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Poll Interval:

Seconds (at least 3s):

Set Interval Stop

[Highlinder]

@MLP79  Are you talking about the plug that powers the router you changed the sockets? Trying to get router stats with more than a few hours to see what is going on. As everytime the router is re-started all of the evidence is no longer there to find.

Is this you trying to discount the power source that being the socket the router is plugged into as the issue?

[MLP79]

Sorry only just had chance to do it. Before these stats it dropped out but wouldn't connect to do a reading when it drops out 

System Up Time: 45:26:33

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 5163450 10040153 0 0 0 45:24:29 LAN Down 0 0 0 0 0 00:00:00 WLAN (2.4 GHz) Up 1305619 468296 0 1 1 45:25:20 WLAN (5 GHz) Up 10681509 5596665 0 2 1 45:24:44

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Broadband Link Downstream Upstream Connection Speed 31598 kbps 7722 kbps Line Attenuation D1(21.2 dB) , D2(61.6 dB) , D3(90.3 dB) U0(8.5 dB) , U1(48.7 dB) , U2(0.0 dB) Noise Margin 3.3 dB 6.1 dB

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[jamesn123 · Accepted solution]

@MLP79 

Your stats dont suggest a drop in the connection or the WiFi at all so I can only assume the problem may be a faulty router or congested WiFi space

[MLP79]

Thanks will contact sky