WiFi dropping out and low speeds

[KatyR1]

We are on Sky Fibre 300, we normally have no issues at all but we both work from home and today the wifi keeps dropping out and when it eventually comes back on we are only getting between 50-100mbps.

I can't seem to find anywhere where we can contact Sky regarding this issue as when they do their own tests it says everything is fine but we know it isn't as we're both struggling to use the wifi today.

[Tom-W19]

Hi @KatyR1 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147