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Discussion topic: WiFi dropping on and out

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This message was authored by: GregRobertson

WiFi dropping on and out

Been with sky broadband for 9 years now the internet has been fine, we eventually got fibre in the street and I got it installed last Thursday and ever since all devices in the house have poor connectivity including a ps5 and the TV , basically everything, the sky app shows I'm getting 100mbps but 3 different independent checkers on Google show I'm getting around 17mbps 🙃... Thoughts? 

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This message was authored by: jamesn123

Re: WiFi dropping on and out

Posted by a Superuser, not a Sky employee. Find out more

@GregRobertson 

What changed during the install? Hub? Location of the hub? Or nothing?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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This message was authored by: GregRobertson

Re: WiFi dropping on and out

The same hub in the same place , only thing different is they took a new cable from the back post into the house but my existing cable is still connected to the house as well 😕 

This message was authored by: jamesn123

Re: WiFi dropping on and out

Posted by a Superuser, not a Sky employee. Find out more

@GregRobertson 

I am not sure how getting FTTP installed would cause this. What speeds did you get over WiFi previously? Have you tried an ethernet cable?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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