Morning,
We've just had our second OpenReach engineer leave the property in two weeks both stating the same "resolution" that the connection between cabinet and property looks good, but theres no communication past the cabinet (presumably to the exchange) and that someone would be around tomorrow ("tomorrow" being Saturday) to finish the job, but no one would need to call in or contact us (convenient)
When I spoke with Sky customer services earlier this week, I was finally advised by the 4th agent I spoke to that the notes from the first engineer didnt match "the story I was giving" and that the agent, Scottish chap, may have been Seb, or Sev, not sure, "wasn't calling me a liar" but the notes stated the OpenReach engineer left site (at 4:30pm) due to his shift overrunning (the engineer showed up at 1:50pm on a 1-6pm appointment window). The Sky rep also advised that I would be getting a call back from OpenReach about re-arranging a visit.
We got a call from OpenReach on Tuesday 6th August, arranging another installation, apparently OpenReach cant see thier own engineer notes and were treating this as a brand new install.
Suffice to say, this has been a bit of a farce. The OpenReach box on the exterior of the property is installed, right next to the last OpenReach box we had for the regular Sky Broadband. The small white Openreach box inside the property is also installed and powered, green lights across the top, and the new Sky Hub is on, with 3 of the 4 lights active which, given they are Power, Network, Wifi, Phone that doesnt surprise me.
I'm not holding my breath that this is going to be resolved tomorrow, but I just need to put this up somewhere where it might be seen.
23 years Diamond VIP, what a joke.
