WiFi dropping off

[Bigcol]

Hi I've just had sky gigabit fibre with sky max hub fitted 2 days ago and already im getting WiFi dropping!! I've no signal in one room and I live in a 1 bed bungalow I keep losing WiFi on my different mobiles and my sky glass tv keeps saying no internet yet its connected by wire... I had no trouble with my previous supplier...please help.

[caesarome]

@Bigcol 

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

[Bigcol]

Hi thanks for your reply I've what you said but everything still says it's good but WiFi is still the same thank you 

[caesarome]

@Bigcol 

What lights are lit on your hub so are they all lit, if they are have you tried rebooting your broadband hub ?

[Vaishali1]

**bleep** is going on? My WiFi on sky hub just keeps dropping also. It's not staying connected... 

[Bigcol]

The light is a light blue it looks in between white and blue 

[Chrisee]

@Bigcol this page explains what the light means https://www.sky.com/help/articles/hub-lights-explained-start.  If the light is not flashing it shows the hub is connected (the led has three colours blue, red and amber which if all are lit makes white but the shade can vary) that inplies any issues you havexare with the WiFi connection n your home. 

[Bigcol]

According to the sky app everything is ok but when sitting near my hub and trying to watch a short video from facebook/tiktock etc it stops playing and then after a while starts again or my phone will go onto my phone network and then back onto WiFi my last Fibre supplier I had eerie routers and I never had a problem . 

[Bigcol]

Hi  I was told by someone that you've got to wait a week or two for the router to settle because I've just had it fitted... but my last supplier worked right away and no problem.. and when I was on sky max last time I had the problem even with 1 pod 😡 sky man on the phone said that it was all different equipment but it looks identical and the fibre hasn't made the WiFi any better.