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Discussion topic: WiFi dropping from laptop when on important work calls

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This message was authored by Squarebear This message was authored by: Squarebear

WiFi dropping from laptop when on important work calls

My WiFi connection keeps dropping out. I work from home as an EMERGENCY CALL Handler, and you can understand the importance of the connection while on a urgent call. Someone pls help 

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This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: WiFi dropping from laptop when on important work calls

Posted by a Superuser, not a Sky employee. Find out more

@Squarebear 

 

Could you post your router statistics as shown below

 

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
Squarebear
Topic Author
This message was authored by Squarebear This message was authored by: Squarebear

Re: WiFi dropping from laptop when on important work calls

@cookiemonsteruk

Can't seem to get the reply to you??? 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: WiFi dropping from laptop when on important work calls

Posted by a Superuser, not a Sky employee. Find out more

@Squarebear wrote:

@cookiemonsteruk

Can't seem to get the reply to you??? 


@Squarebear 

You haven't submitted the image of the stats yet. We then have to approve it before it becomes visible to all. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Squarebear
Topic Author
This message was authored by Squarebear This message was authored by: Squarebear

Re: WiFi dropping from laptop when on important work calls

Sky Hub Status

This page shows the current settings for your Sky Hub. We have preconfigured your Sky Hub with the optimum settings. This is a read only summary page, if you wish to change settings use the menus at the top of this page.

  • Select Show Statistics to see your Sky Hub performance statistics such as the number of packets sent and number of packets received for each port
  • Select Connection Status to see information about your current connection
 

Systems Details
Manufacturer Sky
Model ER115
Firmware Version 4.13.0704.R
DSL Firmware VersionA2pv6F039m1.d24m

Modem
Modem StatusConnected
Traffic Type:PTM
Line Rate - Upstream (Kbps):19999
Line Rate - Downstream (Kbps):79999
IPv6 Loopback (Removed)

Broadband Port
MAC Address(Removed)
IPv4 Address(Removed)
Network TypeMER
IPv4 Subnet Mask(Removed)
Gateway IPv4 Address(Removed)
IPv4 Domain Name Server(Removed)
Gateway IPv6 Address(Removed)
IPv6 Domain Name Server 
IPv6 Global Address(Removed)
IPv6 Link Local Address(Removed)
IPv6 Delegated Prefix(Removed)

LAN Port
MAC Address(Removed)
IPv4 Address(Removed)
DHCPv4On
IPv4 Subnet Mask(Removed)
IPv6 (Removed)
IPv6 Global Address(Removed)
IPv6 Link Local Address(Removed)
DHCPv6On

Wireless Port
Name (SSID) (Removed)
Region Europe
Current Channel 11 (2.4 GHz), 36 (5 GHz)
Wireless APEnabled
Broadcast NameYes

Connection Status Show Statistics
System Details

Basic information about your Sky Hub.

  • Manufacturer - maker of your Sky Hub.
  • Model - model number.
  • Firmware Version - this is the current software your Sky Hub is using.
  • DSL Firmware Version - This is the version number of the low-level DSL firmware. This is contained within the Sky Hub Firmware.

Moderator note: Removed personal details

This message was authored by jamesn123 This message was authored by: jamesn123

Re: WiFi dropping from laptop when on important work calls

Posted by a Superuser, not a Sky employee. Find out more

@Squarebear 

Those are not your stats, follow the instructions to the end.

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
Squarebear
Topic Author
This message was authored by Squarebear This message was authored by: Squarebear

Re: WiFi dropping from laptop when on important work calls

Router Statistics
System Up Time: 97:49:25

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 9372604 14825779 0 6128 52446 52:14:46 LAN Up 2368337 102731 0 6932 0 97:49:25 WLAN (2.4 GHz) Up 4068348 4141787 0 6390 473 97:46:54 WLAN (5 GHz) Up 57997320 40295838 0 0 0 97:46:41


Broadband Link Downstream Upstream Connection Speed (Kbps) 79999 19999 Line Attenuation (dB) DS1:6.9    DS2:14.3    DS3:20.5 US0:4.3    US1:12.4    US2:16.3 Noise Margin (dB) DS1:10.9    DS2:10.9    DS3:10.8 US0:15.3    US1:15.5    US2:15.4
Poll Interval:
Seconds (at least 3s): 
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