@EnriquePerez
Try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start
After this has finished and if it reports back click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.
If this is if no help give Sky a call to report it to them.
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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
